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Have a question or running into an issue? We've got you covered. Browse our resources or reach out directly.
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Quick Links
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Common Issues
Quick solutions to the most common questions.
How to reset my password
Open the app and tap "Sign In." Then tap "Forgot Password?" and enter the email address you used to create your account. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it. If you signed up with Apple or Google, use those sign-in options instead — no password is needed.
How to cancel subscription
Your subscription is managed through your device's app store, not inside BetterSelf. On iPhone: go to Settings > tap your name > Subscriptions > BetterSelf > Cancel. On Android: open Google Play Store > tap your profile > Payments & subscriptions > Subscriptions > BetterSelf > Cancel. Your access continues until the end of the billing period.
App not loading
First, make sure you have a stable internet connection. Try closing the app completely and reopening it. If the issue persists, check for app updates in your device's app store. As a last resort, uninstall and reinstall the app — your data is safely stored in the cloud and will sync back when you log in.
Need more help?
Our support team is always ready to assist. Drop us an email and we'll sort it out.